Shipping Policy

At Parkerpritt Tall Ships Model, we understand that receiving your order promptly and in perfect condition is important to you. That's why we’ve designed our shipping process to be quick, secure, and reliable.

Processing Time

Once your order is placed, it will typically be processed within 1-3 business days. During this time, we will carefully package your item to ensure it arrives in the best condition possible. For custom-made models, processing may take slightly longer depending on the complexity of the design. We will notify you of any delays and keep you updated throughout the process.

Shipping Options

We offer a variety of shipping methods to suit your needs. Our standard shipping service includes domestic and international options. International orders may take a little longer, depending on the destination country and local customs procedures. For faster delivery, we also offer expedited shipping services.

All orders are shipped via reputable carriers such as UPS, FedEx, and DHL. Upon shipping, you will receive a tracking number to monitor your order’s progress.

Shipping Fees

Shipping fees are calculated based on the weight of the item, the delivery destination, and the shipping method selected. You can view the exact shipping cost during the checkout process before completing your purchase.

International Shipping

We are proud to offer worldwide shipping. No matter where you are, Parkerpritt Tall Ships Model can deliver your order directly to your door. Please note that international shipping may incur customs duties and taxes, which are the responsibility of the buyer.

Returns Policy

Your satisfaction is very important to us. If you are not completely satisfied with your purchase, we offer a straightforward return policy to make the return process as easy as possible.

Eligibility for Returns

To be eligible for a return, the item must be in its original condition and packaging. Returns must be made within 30 days of receiving the product. Custom orders are not eligible for return unless they are damaged or defective upon arrival.

Return Process

If you would like to return an item, please contact our customer service team at contactinfo@parkerpritt.com. Provide your order number, a description of the issue, and a photo of the product if it is damaged or defective. Our team will guide you through the return process and issue a return authorization.

Refunds and Exchanges

Once your returned item is received and inspected, we will notify you by email. If your return is approved, we will process a refund to your original payment method. Please note that shipping fees are non-refundable. If you prefer to exchange your item, we will assist you in selecting the right product and cover the cost of reshipping the exchange.

Damaged or Defective Items

If your item arrives damaged or defective, please notify us immediately upon receipt of the product. We will arrange for a return or exchange at no additional cost to you. We request that you provide clear photos of the damage so we can resolve the issue quickly.

Late Returns

Any returns made after the 30-day return period will not be eligible for a refund, but we will be happy to assist you with finding a suitable solution.